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Knowledge Center

What is the background check ordering and report delivery procedure?

  • Set up your background screening account by click on ORDER NOW and you will be redirected to HWS’ site.
  • Download the Candidate Records Release Authorization form and have your applicant complete it for you. This is a legal requirement of the Fair Credit Reporting Act (FCRA). NCS does ask that you keep this signed release on file for 5 years for audit purposes.
  • Select the items you wish to have searched. The minimum package includes a SSN trace/address verification plus a criminal records search in one jurisdiction.
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  • A typical search is returned within 3 business days – you are notified via email. You will log in to view the completed report. Canadian searches and civil records searches will require additional time.

Pre-employment background searches are not available on candidates outside the US and Canada. We regret that we cannot provide this information for citizens of other countries. The quality of archived criminal records abroad is highly variable, and the search tools in general to not rise to US standards.

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